Mr. Bitou’s day starts with listening to English radio programs while commuting to work.
Upon reaching the office, he attends an English lesson at 7:30. This consistent and dedicated effort has resulted in notable improvements in his language skills. He puts these enhanced skills to use in his role, offering technical support to customers overseas. Every day, he undertakes the important mission of “Providing solutions to our customers worldwide.” The progress he makes toward this objective is consistently strong and reliable.
Appeal of Working in Global Business
Majoring in Chinese, Mr. Bitou attended university in Beijing for four years as a foreign student. After living in China for about ten years, he joined TISM. He was attracted by the prospect of developing the company’s global business operations and the opportunity to acquire technical skills, despite starting out with no prior technical experience.
He is a member of the Technical Support Department and currently in charge of after-sales customer service and technical training for distributors’ engineers. He is also tasked with attending trade shows and exhibitions overseas and in Japan.
After-sales service primarily involves responding to customer complaints. In addition to identifying and supplying the necessary parts for resolving issues, Mr. Bitou and his team travel to companies to handle cases that distributors cannot manage independently. He also provides distributors in Japan and overseas with technical training on machine repairs and adjustment. Mr. Bitou follows up on the setup of new products at both overseas and domestic trade shows and attends these exhibitions while they are in progress.
Mission as a Manufacturing Company Engineer
Mr. Bitou initially started with Chinese language skills, but after joining TISM, he began to feel the desire to expand the scope of his work to include English-speaking countries. He had already invested a considerable amount of energy into his independent English study during his busy daily life. As a result, he gained more opportunities to work with customers not only in Chinese-speaking countries but also in English-speaking countries, which significantly contributed to the advancement of his career. Mr. Bitou finds it rewarding to be
engaged globally while working to solve customers’ problems.
“Tajima has customers all over the world. Even when improvements we make are minor, the impacts are felt by many customers. It makes me happy to help solve the problems of customers around the world.” There’s the heavy responsibility as a manufacturer’s engineer, and the importance of being effective. He feels both every day.
Integrating the Power of the Tajima Group
Some customers complaints are difficult to resolve due to technical issues. What Mr. Bitou considers essential in such cases is sincerecommunications. In one instance, he went to a customer’s factory almost every day, carefully explaining matters so the customer could understand the issues. Thinking back on it, Bitou says, “In the end, the customer was able understand what we were saying. I was glad they came to trust the Tajima brand again.”
Even though the power of any individual employee is limited, that power can be shared with colleagues in other departments. And when the Tajima Group joins forces with distributors around the world, that power increases even more. Mr. Bitou approaches his work with this image in mind. He is developing his potential as an engineer with his eyes on the Group’s future.
Quality & technology management Division | Yoshiyasu Bitou
In his work in technical support, he utilizes his Chinese and English language skills to assist customers around the world.
His pre-work routine includes listening to morning English radio programs, taking English conversation lessons, and working out at the company gym.
